Help Center
How can we help?
Find answers to common questions or get in touch with our support team.
Browse by topic
Account & Cards
Manage your account, update personal info, and card settings.
Transfers & Payments
Send money, pay bills, and manage direct deposits.
Security & Privacy
Keep your account safe and control your data.
Paycheck Advance
Learn how early wage access works and check eligibility.
Savings & Investing
Grow your money with Savings Pods and investment tools.
Frequently asked questions
How do I open an Arro account?
Download the Arro app, tap "Get Started," and follow the on-screen steps. You'll need a valid government-issued ID and your Social Security Number. Most accounts are approved in minutes.
Is my money FDIC insured?
Yes. Deposits are held at Choice Financial Group, Member FDIC, and/or Cross River Bank, Member FDIC. Your funds are insured up to $250,000 per depositor, per institution.
How does Paycheck Advance work?
Paycheck Advance lets eligible customers access a portion of their earned wages before payday. The amount available is shown in your app and is repaid automatically on your next payday.
How do I build credit with Arro?
Arro reports your on-time payments to all three major credit bureaus — Equifax, Experian, and TransUnion. Consistent, responsible use of your Arro account can help establish or improve your credit score over time.
Are there any monthly fees?
Arro has no monthly maintenance fees, no minimum balance requirements, and no overdraft fees. We believe banking should be accessible to everyone.
Still need help?
Our support team is available 24/7. Reach us through the app, by email, or by phone.